Support | Warranty
Optimal board tuning is unique for every rider, and it will also change according to the conditions. It is recommended that you read the guidelines given below and then choose your personal settings. Tuning your new board based on your experience from a previous board causes the most common problems. All brands have their own insert positions (for mast boxes and foot straps) that suit their different shapes and features. If in doubt, it is recommended to start in the middle and move backward or forward from there.
1. PRESSURE VALVE This valve is located at the back or front of the mast box and helps compensate for the difference in air pressure inside and outside of the board. This pressure difference is mostly caused by temperature and altitude changes. Open the valve or pressure screw for air travel or when in high altitudes. Close the valve for sailing. Store the board in a cool, dry place, never inside a car on a hot day or in a board bag without proper heat reduction. Never use over tighten the vent plug as the rubber washer or the inner plastic thread could break causing a possible leak.
2. FOOTSTRAPS Assemble the foot straps using the foot strap screws provided, and then choose their position based on the information below. All the velcro openings should be facing the outside rail of the board. Use a no.3 phillips screwdriver. Do not use an electric screwdriver. Be careful not to over tighten the screws, otherwise the insert thread may strip. Adjust the size of the foot straps by placing your foot inside them and regulate the velcro size to your needs. All boards come with a single screw hole to maximize the strap tilt so that it will sit at the top of your foot better. Straps need to be checked and re-tighten regularly.
Having the front strap further forward gives you more access to the front area of the board and more control for maneuvers. Having the front strap further back gives you more power on the tail rocker, rails and tail outline. Placing the back strap further forward will give you more rotation, support, and power on your back foot. For wave sailing, it will also make your turns more drawn out, making it easier to maintain your speed through turns. Placing the back straps further back will give you more power over the tail and will help you turn tighter on the spots while wave sailing. Having you feet closer together will give you a more upright riding position. Having your feet further apart will give you more access to various opportunities while riding or jumping as you can make more radical weight changes to the front and back of the board. Using the inside holes (closer to the centre of the board) will make some maneuvers easier, such as jibes, carves, or freestyle tricks. Using the outside holes will give you more rail control while trimming upwind at speed.
3. FINS For US box, insert the fin into the us fin box at the bottom of the tail and secure the fin with the screw and thread plate you normally put in place. Do not use an electric screwdriver. Start by placing the fins in the centre of the box. Then make small, 1-cm changes forward and backward until you find the position that suits you and your conditions. When the fin is in a more forward position, it is closer to your back foot as you are riding in the foot strap, giving you quicker response, increasing maneuverability, and helping you make tighter turns. When the fin is too far forward for a particular sail, rider, or set of conditions can make the board spinout and you may not have enough power, making it harder to plane and limiting upwind ability. When the fin is further back from your back foot as you are riding, it feels like a bigger fin, giving you more power, helping you plane faster, and adding drive and projection to your turns. When the fin is too far back for a particular sail, rider or set of conditions then the board is hard to turn and makes longer turns than you want it to.
For Powerbox, insert the base of the fin into the fin box and tighten the powerbox screw with the plastic and stainless washers firmly in place. Do not use an electric screwdriver.
A bigger fin will make your ride more powerfully with more planing and upwind ability. It will also allow you to use a bigger sail. A smaller fin lets you ride faster and allows you to make tighter turns. A stiffer may go faster but could create spinouts, as the fin may not release pressure, inhibiting equal water flow on both sides of the fin. A softer fin may allow you to make tight turns without a bounce or spin-out, but a fin that is too soft may lose speed and forward drive in your turns.
4. MAST POSITION The first time you sail a board, place the mast foot in the centre of the box. Once you are familiar with the board you can try moving the mast 3 or 4 cm backward or forward. Moving the mast foot forward will make trim your board lower on the nose and higher on the tail. If you are Having difficulty planing, or if you are trying to maximize the range of your board with a bigger sail size, this option might help. Once you are planing with your feet in the foot strap, you will feel as if you are using a longer board. this is because the wetted surface area of your board, including the rails, has increased toward the nose. Another result you will notice is the ability to make longer turns with more consistent speed throughout, which is needed in side/onshore wave sailing conditions. In summary: moving the mast foot forward helps you achieve early planing and longer, more stable turns. Moving the mast foot back will make you trim the board higher on the nose and will reduce your wetted surface area, giving you the feeling that you are riding a smaller board. This mast foot position is ideal for side/onshore wave sailing conditions. In summary: moving the mast foot back helps you achieve a lively feeling and tight turns with a quick response.
5. BOARD CARE Avoid rigging your board on rough surfaces such as asphalt or concrete, and avoid objects that can dent, scratch, or puncture your board or fin. Make sure your board is sealed before going in the water. Check your board regularly for holes or damage. When you are not sailing, place your board in the shade. The sun breaks down all components. Never leave your board at the beach with sand blowing across it. Store your board free of sand and dirt, in a cool, dry place. Never leave your board inside a car on a hot day or in a board bag without proper heat reduction.
6. MORE TIPS Re-tune your settings each time you use your equipment for the first time after a layoff or a lot of use. Screws might get looser. Always make sure your air pressure valve is closed before going out sailing. Re-check your foot strap screws, and mast foot before you go out sailing. Make sure they are tightly fastened. Make sure there is no sand in your powerbox or US box before you insert the fin.
7. SAFETY Rig downwind of people, children, cars, etc. Attach the board to the sail as soon as the mast and sail are assembled because it is easy to lose control of an assembled sail or detached board. Only go out riding in suitable conditions and as far out offshore as you would normally feel comfortable swimming back. Before you leave the shore, look over all your equipment, making sure everything is tightened and ready to go.
1. MANUFACTURER’S LIMITED WARRANTY
1.1 The Supplier warrants to the customer, subject to the terms and conditions set out in this Limited Warranty, that the products are free from any defect in the materials selected and manufacturing process employed in the production of the products.
1.2 This Limited Warranty shall be made by the Supplier in respect to defects arising in each product sold to the customer during the period of time of one (1) year from the:
1.2.1 Date on which the product is resold by the customer or its trade customer to the final retail customer; .
1.2.2 This Limited Warranty only applies to warranty claims made by the final customer upon presentation of the original sales receipt, which must show the date on which said customer purchased the product (the “Initial Purchase Date”). Whereby the original retail customer is unable provide proof of the Initial purchase date, the warranty period shall commence from the manufacturing date of the product.
1.4 If the Supplier replaces a product in accordance with paragraph 3, the replaced product shall continue to be warranted for the residual term of the warranty period.
2. REPAIR, REPLACEMENT OR CREDIT
2.1 The Supplier reserve its right to investigate any claim for damage or defects in a product by inspecting and testing the relevant production. When the customer has a valid warranty claim, the supplier may choose either to repair or to replace the production or to credit the customer’s account.
2.2 The warranty is void if any unauthorized repair, change or modi cation of any part of the production has been made by anyone other than the supplier or its authorized agent.
2.3 If the Supplier considers a product a “total loss” because the cost of repair or replacement would be unreasonable or dis-proportionate, the supplier shall credit the customer’s account with, or refund to the customer, the full purchase price paid for the product. Once the supplier has credited or refunded to the customer the full purchase price ownership of the relevant product shall revert back to the supplier. If the product is in the possession of the customer, the supplier may either demand return of the defective product at its cost or require destruction of the product with proof (serial nr.).
3.1 This Limited Warranty does not apply to second hand products, which are sold conditional on the customer’s acceptance of all defects apparent at the time of sale.
3.2 Any claim attributable to any damage or defect in a production already sold by the dealer to its’ customer shall be, at the supplier’s sole discretion, excluded from the Limited Warranty if the product has not been returned to the dealer by its’ customer.
3.3 This Limited Warranty shall not apply to any damage or defective product caused by, or comprising, any of the following.
3.3.1 Collision, impact with any materials or objects, abuse, misuse, negligence or accidental damage, including use on jump ramps or sliders.
3.3.2 Repairs, alteration and/or modifications to the production not carried out by the supplier or one of its authorized agents.
3.3.3 Transportation, including without limitation, loading, unloading, dropping and out-of-water handling.
3.3.4 Heel dents.
3.3.5 Bad landings.
3.3.6 Marginal variations in color or design of a product which do not affect the suitability of the product for its’ intended use.
3.3.7 Non-recreation use including competitions, professional riders, commercial rental centers, or teaching operations.
3.3.8 Inappropriate or improper storage or handling, including storage of the Product in closed, damp condition (for example a wet board bag).
3.3.9 Exposure to temperatures over 60 degrees and under 0 degrees celsius, as well as excessive sunlight.
3.3.10 Forces of nature, including, without limitation, waves, shore breaks, earthquakes or fires.
3.3.11 Continued use of the product after the discovery of a defect.
3.3.12 Use of a larger fin than specified or suggested.
3.3.13 Storage or transport of a product with a closed air vent or failure to close the air vent valve during use.
3.3.14 Improper mounting or adjustment of any accessories, foot straps, bindings, fins and hydrofoils.
3.3.15 Normal wear and tear.
3.3.16 Anything except manufacturing defects in materials and workmanship.
3.4 This Limited Warranty only covers the products sold by the supplier. The supplier is not liable for any damage or defect in fins, kites, masts, booms, sails, harnesses, bindings, accessories and spare parts or other items not manufactured by the supplier, also not for any damage or defects caused by additional products it has not manufactured that may be sold with the supplier’s product. Furthermore the warranty does not cover damage or defects caused to the product as a result of any misuse, abuse or negligence in connections with any fins, kites, masts, booms, sails, harnesses, bindings, accessories and spare parts of the like.
3.5 The liability of the supplier for any special, consequential or economic loss or damage to property or any personal injury or death is expressly excluded unless caused by the supplier’s fraud, gross negligence or willful default. In the case of fraud, gross negligence or willful default, the liability of the supplier for special, consequential or economic loss or damage to property shall be limited to the direct damage and loss.
3.6 There are no other warranties in respect of the products. All implied warranties, including without limitation, the implied warranties of merchantability means a particular purpose shall be limited to the duration of the warranty period. No warranties, whether express or implied, will apply after the expiry of the warranty period.
3.7 Some jurisdictions do not allow a limitation on the duration of an implied warranty and/or the exclusion or limitation of incidental or consequential damage. The supplier’s obligations under this Limited Warranty shall be limited, to the greatest extend allowed by law. This limited warranty gives the customer specific legal rights; the customer may also have other rights, which vary from one jurisdiction to another.
4. MAKING A WARRANTY CLAIM
4.1 In The event that the original retail customer raises a claim against the customer on grounds of damage or defects in a product, the customer’s claim validity to the supplier is limited as follows:
4.1.1 A claim requires that the customer has met all the obligations set out in this Limited Warranty. If the customer has not met all the obligations set out in this Limited Warranty, the customer shall not have a valid claim with the supplier; or
4.1.2 A valid claim by the customer to the supplier could require that the respective damage or defect in the product existed already at the time when the product was sold by the supplier to the customer.
4.2 The customer must inspect each delivery of products immediately upon receipt to check for any apparent defects or damage. Defects or damage that are apparent from an inspection must be notified to the supplier in writing and any related claim must be made within 7 days of receipt of the delivery.
4.3 All other defects or damage must be notified to the supplier in writing in accordance with paragraph 2 of this Limited Warranty and any related claim must be made as soon as possible after discovery of the defect and prior to the expiry of the warranty period.
4.4 The customer must complete and send to the supplier, via e-mail, the warranty claim form made available from the supplier to the customer (the “Warranty Claim Form”) within 2 months from the date on which the defect or damage was discovered.
4.5 The customer must provide to the supplier, along with the Warranty Claim Form, the following information:
4.5.1 Precise product identification such as the exact name and serial number of the product;
4.5.2 The original sales receipt, which must show the Initial Purchase Date; and
4.5.3 A clear description of the problem or defect, along with clear photos of the problem or defect.
4.6 All claims must be made in writing through the supplier network used to purchase your product meaning the original retail customer must deliver the claim to the distributor or dealer themselves.
4.7 The presumption of damage or defects shall not constitute sufficient ground for making a claim against the supplier, but shall extend the obligation of the customer to examine the delivered goods.
4.8 The supplier reserves the right to change the requirements for making a claim under this Limited Warranty from time to time.
Understanding how the warranty claim system works and what information is needed to successfully process a claim will help us streamline the procedure and reply within two or three working days. Missing information could cause delays or for the claim to be rejected altogether. You can also submit your warranty claim information to your shop or distributor via our website claim form: www.i-99.it